Project
Barbados Immigration Department
Web Application • 2 years ago
To build a Monitoring and Evaluation (M&E) system for assessing the efficiency of the Barbados Immigration Department (BID) and recommend enhancements to their operations.
Overview:
Our team was tasked with designing and implementing an M&E system to help BID track performance and improve operational efficiency. Through an in-depth analysis, we identified key areas to retrieve performance indicators and recommended additional metrics to provide a comprehensive evaluation framework. BID has since started incorporating these recommendations into their processes.
Key Contributions:
Performance Indicator Framework: Identified existing metrics and proposed additional indicators to track critical areas of operation. Operational Insights: Highlighted other areas for improvement, including: Developing an online support system to address customer queries efficiently. Creating a FAQ section to provide quick answers to common questions and reduce the load on customer service teams.
Impact:
This project laid the groundwork for BID’s improved performance monitoring and customer support, empowering the department to provide better service to its stakeholders.